Terms & conditions


General terms and conditions Anne Oomen webshop


  1. Definitions and applicability

1.1. In these terms and conditions, the terms below have the meaning indicated:

– Order: an order for a Product by a Customer;

– Anne Oomen

  Paterserf 10, 4904AR Oosterhout

  +31 (0) 6 11 08 13 13


– Customer: a natural person who visits the Web Shop or places or wishes to place an Order, not acting in the scope of trading, commercial or professional activities;

– Agreement: the purchase agreement of a Product by the Customer via the Web Shop;

– Product/Products: the product(s) that Anne Oomen offers for sale in the Web Shop;

– Web Shop: the web shop under the domain name anneoomen.nl and anneoomen.com 

1.2. These terms and conditions apply to every use of the Web Shop, every offer of Anne Oomen in the Web Shop, every purchase of Products via the Web Shop and all Agreements concluded and to be concluded between Anne Oomen and the Customer and associated obligations.


  1. Use of the Web Shop

2.1. The Web Shop may only be used by Customers.

2.2. By using the Web Shop, the Customer agrees:

  1. i) only to use the Web Shop for legitimate purposes or Orders;
  2. ii) not to use the Web Shop in the scope of trading, commercial or professional activities;

iii) to keep his or her (login) data of the Web Shop confidential and not to provide these data to third parties;

  1. iv) not to place any false or fraudulent Orders;
  2. v) to provide Anne Oomen the correct (contact) information truthfully and exactly;
  3. vi) that these general terms and conditions apply.


  1. Offers

3.1. Illustrations of the Products in the Web Shop are indicative. Colours on the Customer’s computer display may differ from the Product’s colours. Especially because all the products are hand-dyed. Sizes specified in the Web Shop are also indicative.

3.2. All offers are without obligation; an Order only binds Anne Oomen after Anne Oomen has accepted the Order.

3.3. Obvious mistakes or errors in the offer of Products do not bind Anne Oomen.


  1. The price

4.1. The price of the Products is the price specified in the Web Shop, unless an obvious error is involved.

4.2. In the event of obvious errors in prices, Anne Oomen will inform the Customer who placed an order of this as soon as possible. The Customer will then have the possibility to confirm the Order at the corrected price or to cancel the Order. In the event that Anne Oomen fails to contact the Customer, the amount paid by the Customer will be refunded.

4.3. Product prices include any applicable VAT, but do not include shipping costs. The shipping costs will be added to the total amount. The amount of the shipping costs is clearly specified during the order process. 

4.4. Prices can be changed at any time. Except for what is stipulated in paragraph 2, this will not affect the Orders that Anne Oomen has confirmed.


  1. Establishment of the Agreement

5.1. An Order is placed by the Customer completing the order process in the Web Shop.

5.2. Subject to what is stipulated in paragraph 3, an Agreement is established once Anne Oomen has electronically confirmed the receipt of an Order and the Customer has satisfied the conditions stipulated with the Order.

5.3. In the event that Anne Oomen has valid reasons for not entering into the Agreement, it is entitled to refuse an Order or to stipulate special conditions for fulfillment.




  1. Delivery

6.1. Subject to what is stipulated in Article 5, Anne Oomen will offer the accepted Orders to the postal service as quickly as possible. Due to the handmade process, we strive for delivery within ten days. However, no rights can be derived from this.

In the event that the delivery suffers delays or an Order cannot be fulfilled or can only be partially fulfilled, the Customer will be notified of this no later than five days after he or she placed the Order. In that case, the Customer is entitled to dissolve the Agreement at no cost.

6.2. Following dissolution in accordance with the previous paragraph, Anne Oomen will soon as possible repay the amount that the Customer paid.



  1. Payment

7.1. The Customer makes the payment in accordance with the payment methods offered in the order procedure and in accordance with the conditions stipulated.

7.2. The Customer must immediately notify Anne Oomen of any inaccuracies in payment information that he or she has provided or specified.

7.3. In the event that the Customer fails to pay, any extrajudicial collection costs will be charged.



  1. Retention of title

8.1. The title to Products only passes to the Customer after the purchase amount has been paid in full.



  1. Right of withdrawal

9.1. During a reflection period of fourteen days (hereinafter: the “Reflection Period”), the Customer can dissolve the Agreement without giving any reasons (hereinafter: the “Right of Withdrawal”).

9.2. The Reflection Period commences on the day on which the Customer received the Product.

9.3. During the Reflection Period, the Customer will handle the Products, the packaging and the labels with care. The Customer will only unpack or use the Product to the extent required to determine the nature and characteristics of the Product. The starting point in this is that the Customer may only use and inspect the Product as is customary in a physical shop.

9.4. The Customer is liable for any decrease in value of the Product that results from any handling by the Customer in breach of the previous paragraph.

9.5. In the event that the Customer wishes to exercise his or her Right of Withdrawal, he or she informs Anne Oomen of this within the Reflection Period by means of an email to info@anneoomen.nl

9.6. The Customer returns the Product (including the labels) as soon as possible, but in any case within the cooling-off period in the manner described in the received email.

9.7. The Customer returns the Product in the original condition and packaging.

9.8. The Customer receives all the explanation about the method of return by email

9.9. In the event that the Customer wishes to exchange the Product for another Product, the following applies:

  1. I) The Customer orders a new Product;
  2. ii) The Product that the Customer wishes to return is notified in accordance with the return procedure in conformance with paragraphs 9;

9.10. Anne Oomen will not accept return shipments if the Customer fails to satisfy the conditions stipulated in this article.

9.11. The risk and the burden of proof for the correct and timely exercise of the Right of Withdrawal fall on the Customer.

9.12. Anne Oomen will process return shipments within five working days after receipt and will send the Customer a confirmation e-mail regarding this. If the Customer failed to provide all the information required based on this article, the processing by Anne Oomen may take longer.

9.14. Anne Oomen does not reimburse the delivery costs charged for the received product.

9.15. Products that the Customer purchased in the Web Shop can only be returned in the manner stipulated in these terms and conditions.


  1. Privacy

By providing his or her (personal) data, the Customer agrees that Anne Oomen may use these data to contact the Customer and process the data as described in the privacy statement.



  1. Complaints

11.1. The Customer can submit complaints per e-mail to be sent to info@anneoomen.nl. Anne Oomen will handle complaints within five working days.


  1. Other provisions

12.1. In the event that one of these terms and conditions is null or voidable, this will not influence the other terms and conditions.

12.2. Anne Oomen is entitled to review and amend these general terms and conditions at any time. The general terms and conditions are published here.



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